Shipping
Welcome to Radiant Hour! We appreciate your trust in our products and services. Please review the following information regarding our shipping policies.
1. Order Processing Time
- All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
- During peak seasons or promotional periods, processing times may be slightly extended.
2. Shipping Rates and Methods
- Packages are shipped from our warehouse in China
- We offer standard shipping options at checkout.
- Customers can view shipping costs before finalising their purchase during the checkout process.
3. Domestic and International Shipping
- We currently offer shipping in all countries of the European Union, the United Kingdom, the United States, Canada, Australia and new Zealand.
- Shipping Prices vary between £0-17.99 depending on the destination and are seen at checkout.
4. Shipping Confirmation and Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track your order by entering the provided tracking number on our website or the carrier's website.
5. Delivery Time
- Delivery Time varies depending on location.
- Estimated Delivery Time: 11-18 business days
- Delays may occur due to unforeseen circumstances such as weather conditions, customs issues, or other factors beyond our control.
6. Undeliverable Packages
- In the event that a package is undeliverable and returned to us, we will attempt to contact the customer to arrange re-shipment. Additional shipping fees may apply.
7. Lost or Stolen Packages
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
- If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
- For information on returns and exchanges, please refer to our Return Policy.