Shipping

Welcome to Radiant Hour! We appreciate your trust in our products and services. Please review the following information regarding our shipping policies.

 

1. Order Processing Time

  • All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving payment.
  • During peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates and Methods

  • Packages are shipped from our warehouse in China
  • We offer standard shipping options at checkout.
  • Customers can view shipping costs before finalising their purchase during the checkout process.

3. Domestic and International Shipping

  • We currently offer shipping in all countries of the European Union, the United Kingdom, the United States, Canada, Australia and new Zealand.
  • Shipping Prices vary between £0-17.99 depending on the destination and are seen at checkout.

4. Shipping Confirmation and Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order by entering the provided tracking number on our website or the carrier's website.

5. Delivery Time

  • Delivery Time varies depending on location.
  • Estimated Delivery Time: 11-18 business days
  • Delays may occur due to unforeseen circumstances such as weather conditions, customs issues, or other factors beyond our control.

6. Undeliverable Packages

  • In the event that a package is undeliverable and returned to us, we will attempt to contact the customer to arrange re-shipment. Additional shipping fees may apply.

7. Lost or Stolen Packages

  • We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
  • If you believe your package is lost or stolen, please contact the carrier directly to file a claim.
  • For information on returns and exchanges, please refer to our Return Policy.